Face-to-face member services are back

Face-to-face member services are back

Westfund’s face-to-face member services are returning in all locations. Our Care Centres are reopening from Monday 1 June; this includes our Dental Centre and Eye Care Centres. There are no changes to our regular trading hours. We’re committed to creating a safe environment for everybody. Our clinical teams in particular are taking every precaution to… 

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New Health and Wellbeing programs launched

New Health and Wellbeing programs launched

The ongoing COVID-19 pandemic has changed many aspects of our daily lives, so it’s not surprising that it has also changed the way we access health-related services. Although social distancing measures mean that face-to-face contact may be limited, it doesn’t mean that you’re not able to access care for both your physical and mental wellbeing.… 

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We welcome our new CEO

We welcome our new CEO

Westfund’s ethos of member-focus and the provision of genuine care continued this week with the appointment of CEO, Mark Genovese. Mark has 40 years of experience in member-serving institutions, with a distinguished career in the credit union industry – most recently as CEO of Unity Bank. “I have long admired Westfund’s commitment to putting its… 

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Easing of Elective Surgery Restrictions: A welcome return

Easing of Elective Surgery Restrictions: A welcome return

Westfund Health Insurance welcomes the Federal Government’s decision this week to relax restrictions on elective surgeries. Westfund has been actively engaged in the consultation process and, via our association with industry bodies Private Healthcare Australia and Members Health Fund Alliance, involved in encouraging the re-start of these valuable services. “Ensuring our members have timely access… 

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Ombudsman’s State of the Health Funds Report

Ombudsman’s State of the Health Funds Report

Westfund Health Insurance has welcomed the release of the 2019 Commonwealth Ombudsman’s State of the Health Funds Report. The report, which is a detailed, comparative look at the performance and service delivery of health funds, covers the 2018-19 period. In a pleasing trend for the broader private health insurance industry, complaints to the Ombudsman have… 

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